SYMPTOM: Cartridge does not reset Toner/Drum Indicator when put into the printer, or pages print blank?

Explanation: Typically, when a toner/drum indicator does not reset, it is due to the “toner seal” not being removed, or improper contact between the cartridge and the printer.

Correction Steps:

Step 1: Turn power off to the machine.

Step 2: Remove the cartridges from the printer.

Step 3: Ensure that the “toner seal” has been removed (if so equipped, usually this is a clear thin plastic tape seal that has to be pulled out of the cartridge).

Step 4: Gently and firmly reinsert the cartridge into the machine. Try this two or three times to make sure it’s seated correctly in the machine.

Step 5: Turn the power on to the machine and allow it to restart normally.

SYMPTOM: There is streaking or sports on the printouts or the quality of the printout is poor?

Explanation: There could be particles that settle on the imaging unit during the manufacturing process or during transport that causes occasional light streaking or spots. These issues typically clear up after a few initial printouts.

Correction Steps:

Step 1: Turn the power off to the machine.

Step 2: Remove the cartridge and gently turn cartridge side to side 2-3 times to evenly distribute the toner.

Step 3: Print about 10-20 pages of text including images from the printer.

The streaking and spots should clear up at that point.

SYMPTOM: There is toner powder on the cartridge or in the bag when the cartridge is unpacked?

Explanation: Remanufactured cartridge toner reservoirs are generally filled to full capacity for greater value to the customer. It is possible that some of the powder has leaked out during transport. This should have no impact on the operation of the cartridge and/or printer.

Correction Steps:

Step 1: Gently remove the toner powder with a dry cloth or with an air canister (canned air). Avoid damaging or scratching the imaging unit (Drum or OPC).

Step 2: Insert the cartridge into the printer and run a few sample prints to ensure normal operations.

How to install:

1. Turn off the printer, open the cover and remove the used cartridge;

2. Take out the new cartridge from its packaging, Rock gently to make sure the toner inside is loose and even;

3. Grab the end of the seal and pull the seal out;

4. Insert the new cartridge into the printer;

5. Close the printer cover and turn on the printer.

What's the validity of warranty period for different products?
All products are warranty for a period of one year.

General Warranty:
Advance Imaging Co., Ltd will replace the defective cartridge or credit on account once the defective cartridge is returned to our facility. Customer is responsible to return defective cartridge to Advance Imaging Co., Ltd's China facility. Advance Imaging Co., Ltd will not be liable for printer malfunctions related to defects or misuse or abuse by users.

Returns:
Advance Imaging Co., Ltd will not accept any returns of unopened products and customer is responsible for defective return to our warehouse.

What's the sample policy?
The customers need to pay all cost, including the merchandise, taxes and the shipping cost.

What’s the shipping method of the samples?
1. All sample shipments will be either by air or by sea, we will arrange the shipping by our Express or forwarder.
2. If the customer has their own express account (DHL, Fedex, UPS or TNT), we can arrange the courier to pick up by your account.

Can you provide the free samples?
According to different products, we can provide the free sample, or the customers paid the samples at discounted price.

Q1: What are the products offered by Advance?
Advance Imaging Co., Ltd specializes in producing and sales of toner products. Its products include a full line of toner cartridge, toner chip, OPC drum, toner powder, plastic shells, blades, rollers and other parts etc.

Q2: Can I purchase your products on the internet?
Yes, we have our own store, this is the link:
http://advanceimaging.en.alibaba.com/productlist.html?scene=ws

Q3: What is the MOQ of Advance?
Small order is welcome. MOQ: 1 Pcs or 1 Lot.

Q4. What is the Payment terms?
(1) T/T wire transfer
(2) Western Union
(3) PayPal

Q5: Can you provide OEM service for the customer? How can you arrange packaging for my private brand?
Yes. About package details, you can discuss with our sales or account manager.

Q6. How many packages you can supply?
(1) Bulk packing (with plastic bag or air bag only)
(2) Neutral white box
(3) Neutral color box
(4) Customer's brand OEM packing

Q7: How about the lead time?
Usually 2- 21 days (upon the payment and the order quantity).

Q8.All brand names & trademarks are the properties of their respective owners, they are referred to here for descriptive purposes only.

1. Toner Cartridge:
Please keep under the temperature of 0-40 degree centigrade (104F). Keep away from Children, direct sunshine and moisture.

*Use cartridges before the expiration date.
*Copy quality may deteriorate if you use outdated cartridges.
*Do not open the aluminum/plastic storage bag except when installing the cartridge.

2. Toner Powder:
Please keep under the temperature of 0-40 degree centigrade (104F). Keep away from Children, direct sunshine and moisture.

*Do not use the coagulated toner powder.
*Do not open the aluminum/plastic storage bag except when refilling the toner powder.
*Before you refill the toner powder, please clean up the waste toner powder which remains in the toner hopper or waste bin.

3. Chip:
Please keep under the temperature of 0-40 degree centigrade (104F). Keep away from Children, direct sunshine and moisture.

*Please keep the chip in static-free bag.
*Do not touch the chip by hand, please wear the antistatic gloves when replacing the chip.
*Do not install or replace the chip in the situation of lacking powder or full waste powder.